Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at one2oneonline.shop@gmail.com. Returns sent back without first requesting a return will not be accepted. Once your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

Exceptions

The following items cannot be returned:

Perishable goods
Custom or personalised products
Personal care goods
Hazardous materials
Sale items
Gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Customers

If you are based in the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Refunds

We will notify you once we’ve received and inspected your return. Refunds are processed within 30 days of receiving the returned goods and will be issued to your original payment method. Please allow time for your bank or card provider to process the refund.