Terms of service

 

Welcome to One2One Online. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. Overview

These Terms of Service ("Terms") apply to your use of our website, products, and services provided by One2One Online ("we", "us", "our"). By placing an order or using our site, you agree to these Terms.

If you do not agree, please do not use our website or purchase our products.

2. Eligibility

To make a purchase on our site, you must be at least 18 years old or the legal age of majority in your jurisdiction.

3. Orders & Payments

  • All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
  • We reserve the right to cancel or refuse any order at our discretion.
  • Payment must be received before an order is shipped.
  • Discounts and promotions are subject to change without notice.

4. Product Authenticity & Sourcing

All products sold by One2One Online are sourced through our trusted manufacturing and supply partners based in China and are supplied as One2One Online goods.

We strive to ensure all products meet our quality standards before being supplied to customers. Customers acknowledge that products may be sourced from international markets.

Unless explicitly stated, One2One Online is not an authorised retailer, manufacturer, or official representative of any third-party brands that may be referenced on this website.

5. Intellectual Property & Trademarks

All content on this website, including text, graphics, logos, images, product descriptions, and website design, is the property of One2One Online or its licensors and is protected by applicable intellectual property laws.

Any third-party trademarks, brand names, and product names displayed on this website remain the property of their respective owners. Their use does not imply any affiliation, endorsement, or sponsorship unless explicitly stated.

6. Shipping & Delivery

We aim to dispatch orders promptly. Delivery times may vary based on your location and chosen shipping method.

We are not responsible for delays caused by third-party carriers, customs processes, or events outside our control.

Risk in the goods passes to you upon delivery.

7. Returns & Refunds

We offer a 30-day return policy. Items must be unused and in their original packaging to qualify.

This does not affect your statutory rights under applicable consumer law.

Please refer to our Refund Policy for full details on how to return items and receive a refund.

8. Faulty or Misdescribed Goods

If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with your legal rights.

9. Use of Our Website

You agree not to:

  • Use our website for any unlawful purpose.
  • Attempt to interfere with our systems or security features.
  • Copy, reproduce, distribute, or exploit website content without our written permission.

We may suspend or terminate access to our site for violations of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, One2One Online shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Nothing in these Terms excludes or limits your legal rights as a consumer.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated effective date.

Continued use of our services constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us using the details provided on our website.

Thank you for choosing One2One Online.